Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
Increase business productivity, efficiency and effectiveness through more reliable IT services.
Define processes with clearly documented accountability for each activity to increase efficiency.
Enable a business to keep pace with change and drive business change to its advantage.
Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.
Benefits for Organizations
Align IT services with business priorities to achieve strategic objectives.
Increase value from the service portfolio while reducing costs and risk.
Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
Improve user and customer satisfaction with IT as well as the end-user perception and brand image.
