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Benefits of ITIL®

Stratsure lecturer

Benefits of ITIL for Individuals

- Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.

- Increase business productivity, efficiency and effectiveness through more reliable IT services.

- Define processes with clearly documented accountability for each activity to increase efficiency.

- Enable a business to keep pace with change and drive business change to its advantage.

 - Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

Benefits of ITIL for Organizations

- Align IT services with business priorities to achieve strategic objectives.

- Increase value from the service portfolio while reducing costs and risk.

- Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.

- Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.

- Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

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