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All businesses are influenced by emerging, sustaining and disruptive technologies. They can pose a risk or an opportunity. In some situations they can ruin successful organisations. In other situations they can present rewarding opportunities. Suffice it to say: they need to be managed. Both the organisation and the customers of the organisation rely on suppliers to be able to talk with authority on technologies relevant to their industries.

The objective of this course is to formulate the framework within which technology management can be set up, maintained and function effectively.


All businesses are influenced by emerging, sustaining and disruptive technologies.  They can pose a risk or an opportunity.  In some situations they can ruin successful organisations.  In other situations they can present rewarding opportunities.  Suffice it to say: they need to be managed.  Both the organisation and the customers of the organisation rely on suppliers to be able to talk with authority on technologies relevant to their industries.

The objective of this course is to formulate the framework within which technology management can be set up, maintained and function effectively.


  • You will understand the importance for an organisation to have a technology methodology for both sustaining and disruptive technologies
  • You will be able to recognise the various Technology Forecasting methodologies and how they are used
  • You will be able to recognise the attributes of a well-designed system for forecasting disruptive technologies
  • You will become aware of steps required to be taken to build a persistent forecasting system and discuss the technologies effecting specific businesses
  • You will understand how to use the various Technology Roadmapping formats for best graphical presentation
  • The four workshops recommended to fast start Technology Roadmapping will be understood
  • The five steps towards successful technical writing will be discussed and applied
  • Dozens of writing principles and guidelines will be discussed to ensure that technically written documents result in satisfying experiences for readers

Who should attend?

All role players participating in the preparation of strategic planning for their own organisation or those of their customers

Consultants, senior sales executives or people providing business advice to others

The standard package inclusions

Delegates will receive the three reference books on which this course is based, a course workbook (with copies of all slides used and notes for the essential topics to be discussed), various articles, the PSP Authority syllabus, sample exams and the examination rationale (explanation of answers to questions).  The cost for the examination is included.  Refreshments and a light luncheon are also included.

Duration and Delivery

The course takes place over two weeks using one day a week in which the group get together.  The 40 minute exam takes place on the morning after the second group meeting.

Evening work and exam preparation

Delegates should plan to spend time during each week (between group sessions) reading and highlighting the reference books – to gain the most from the course.

Your greatest value that you will receive, will be determined by your willingness to implant new habits into your working and private lives and persevere with them for the rest of your life.

Pre-course work

Where possible you will receive one reference book and a questionnaire before the course starts.  You will be asked to fill in the questionnaire and bring it with you on the first day of the course.  You will also be asked to read the first few chapters of the reference book.


Some basic understanding of business principles


PSP Authority Foundation is a forty minute examination performed after the fourth group meeting.  It is made up of 50 multiple choice questions.  The exam is closed book.  The pass mark is 50%.

Renowned reference books used

Authority Course Reference Books


In an outsourcing relationship, the supplier of the service (BCX/Telkom in this case) must be able to talk about the subject with AUTHORITY.
IT is integral to every business, and the sector is always changing and expanding. That is why the modern PS professional has to be an expert in their field. Clients need to feel that their business is in the hands of a credible authority if they are to be happy with your solutions.
This PSP module viz. Authority, describes what has to happen to gain the confidence of the client by demonstrating the supplier’s authority on the subject.

Framework of the Authority foundation course

Framework of the authority foundation course

Important extracts from the Authority foundation workbook:

Technology management

Similarly, there are many definitions of technology management in the literature. For the purposes of the PSP the following definition is adopted, proposed by the European Institute of Technology and Innovation Management (EITIM).
This definition highlights two important technology management themes:
  • Establishing and maintaining the linkages between technological resources and company objectives is of vital importance and represents a continuing challenge for many firms. This requires effective communication and knowledge management, supported by appropriate tools and processes. Of particular importance is the dialogue and understanding that needs to be established between the commercial and technological functions in the business.
  • Effective technology management requires a number of management processes and the EITIM definition includes five processes: identification (I), selection (S), acquisition (A), exploitation (E) and protection (P) of technology. These processes are not always very visible in firms, and are typically distributed within other business processes, such as strategy, innovation and operations.
Link between technology management and business strategy
With BCX and Telkom working together to gain a new customer or retain an existing customer, there is a need to provide service of excellence.  They therefore need skilled resources and a professional method to install new technologies, upgrade them, migrate them and replace some.  Roadmaps are required and people skilled in technical writing, to document the way forward.
Resources required for the course content
The content of the PS Professional Authority Foundation course is derived from the following publications, which should be made available to the delegates:
Authority Reading
  • Technological Forecasting & Social Change 71 (2004) 5–26
  • Technology Roadmapping – A planning framework for evolution and revolution.pdf
  • Technology Roadmapping: Linking technology resources to business objectives.pdf
  • Technology Planning for Business Competiveness – A Guide to Developing Technology Roadmaps.pdf
Methods of presentation
For best and lasting impact, this course should be delivered in the classroom format because there are exercises and group dynamics that bring added value to the reference material.  The Workbook contains valuable insight into how best to interpret elements of the reference books.  Delegates also have the opportunity to ask questions and receive answers immediately.  Two standard methods of delivery are offered:
1.  For delegates with limited “prime time” availability
     For this delivery method, the course syllabus will be split up into say 4-hour weekly time slots
2.  For delegates who can afford to be away from office for a full day
     A course launch will require a 3-hour workshop to set the ground rules and make self-reading suggestions.
The following programme will then be followed:
Authority time table
3.  Delivery arrangements can be made for specific customer circumstances
Important observation
The reference material used during the Authority Foundation course are well known and could possibly have been read casually by delegates considering attending this course.  Those considering the course could think that they should pass this course by because they have “heard” about the material.  This will be most unwise.
The reference material has become classics because of their positive change they bring to many people’s lives.  To achieve this positive change, the material needs to be understood, digested and the positive changes in behaviour allowed to become OUTCOMES as the changes are put into practice.  The purpose of the one hour exam at the end of the course is to confirm that the delegates DO understand the key benefits that can be derived.  Ideally, there should be follow-up workshops where the content of this course is refreshed and higher levels of application planned and achieved.  The Authority Practitioner course is the follow on course for this foundation course and should serve as a step-up course for the professional striving for an even higher level of excellence.
A third Authority Professional course will bring the delegate into an even higher level of professionalism.


  1. Being able to assimilate different technology options, and the ability to understand the implications of each option
  2. Have an informed opinion of what’s out there, where its going and what the right choices for a specific requirement are
  3. Understand the technology roadmap for a specific technology in both the short and medium term, and its impact on the business and life of existing technology portfolios
  4. Translate knowledge onto paper in a clear and concise way developing structured design documentation skills. Following the path of a technical author, having the ability to create well thought out and impressive design documents which clearly articulate the design with a professional look and feel
  5. Having a genuine knowledge of the subject and being able to converse about the good and the bad and the evolution of that technology and its impact on the business. Showing a strong passion in the subject is key with plenty of war stories and alternatives.
  6. Understand the link between technology strategy and business strategy and keeping them in synchronisation
  7. Forecasting disruptive technologies
  8. Knowing the difference between sustaining technologies and disruptive strategies and how they can be used
  9. Principles of migrating technologies

benefits and cost summary