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Trainer

Alannah Murray

Alannah has over 20 years’ experience in IT with a proven track record in designing and implementing service management processes and tools for Blue Chip organisations.  Alannah possesses a determined and enthusiastic personality and is an exceptional communicator with the ability to consult effectively and with influence at all levels.

She is a dedicated and driven professional with excellent leadership skills which have been obtained within key roles requiring advanced Service Management capabilities. She consistently demonstrates the commitment necessary to ensure full client satisfaction. She bears the responsibility for equipping staff with the expertise and motivation required to deal with the demands of both the business and IT service providers. Alannah is an ITIL Expert. In addition, she is PRINCE2® and COBIT5® certified and she has an excellent understanding of management methodologies and frameworks which translate her key qualities into her ability to provide effective management across all areas of a business function.  She also possesses the ability to strategize and implement key initiatives to ensure that future business growth and development are in line with the wider objectives of the organization.